Conflict Resolution workshop

Half-day session (i.e. 4 hours), either in person or via remote

Review of online survey & group discussion of key findings

The 5 types of Workplace Conflict

Conflict Resolution models and their pro's and cons

Collaborative Problem Solving (CPS) - the steps to make it happen

Role playing simulated conflict scenarios

Case Study to use CPS as a model of conflict resolution

Interest-based negotiations as a tool for conflict resolution

Understand the sources of workplace conflict; identify the 5 ways to deal with it; understand and apply the principles of Collaborative Problem Solving as a win-win solution 

20 min online survey to assess participants experience of work place conflict, its impact, possible resolution and problem solving approaches

Between 6 and 12 participants, to allow for break-out case study negotiations in small groups

Ideal for any individual with internal or external reporting relationships, regardless of level in organization. However, preferable to group participants within broadly similar levels of seniority